From project scoping through to improving an existing service, we can work with you to provide consultancy around your digital self-service strategy.
We provide the following services for your business:
Identify project requirements and produce a specification to be used for tenders.
Review and optimise the processes for digital self-service.
Optimise your digital self-service project and scope for further enhancements.
Review 3rd party offerings, with feedback on optimising the solution.
We have worked within the housing sector since 2014 so we understand the challenges that arise in self-service projects and how to overcome them.
Results you can expect from this service:
Avoid large unexpected costs or unrealistic time frames that often arise within a digital self-service project.
Create a plan for success which will include all stakeholders from your digital self-service project.
A smooth implementation means that your staff can focus on creating the best customer experience for your tenants.