Active Housing is committed to protecting your information and respecting your privacy.
This notice sets out what personal information we may collect about you, how we may use it and your rights in relation to your personal information that we hold.
We rely on the following legal reasons for collecting and processing your personal information:
To fulfil a contract with you.
To comply with our legal and regulatory obligations.
In pursuit of our legitimate interests.
This is when we have a reasonable business reason to use your information, including:
Where you give your consent.
In general, we only rely on consent as a legal basis in relation to sending direct marketing communications to customers. See ‘Marketing’ for more.
Throughout your relationship with us we may collect various types of personal information, which we classify as follows. Of course, we don’t collect all of this information from everyone, only as and when necessary.
These lists are not exhaustive and, in specific instances, we may need to collect additional data for the purposes outlined earlier in this notice.
Our website and services are not intended for children and we do not knowingly collect data relating to children.
Your personal data may be collected:
Directly, for example when you:
Indirectly, for example your browsing activity or IP address. This may include the use of ‘cookies. (See ‘All about cookies’ for more)
From third parties that have your consent to pass your details to us
From trusted third parties that we use to operate our business processes, products and services
From public sources
We may obtain information about your computer & usage of our website and online services by using ‘cookies’.
If you choose not to provide the personal information that we ask for, it may delay or prevent us from meeting our obligations. It may also mean that we cannot deliver or perform the products or services that you require from us.
Please note that any optional information that we ask for would be made clear at the point of collection.
If you agree, we would like to send you information from our brands (Active Housing and Hallnet) about our products, services and events which we feel may be of interest to you.
If you have given your consent to marketing, you may opt out at a later date by contacting us (see ‘How to contact us’).
We may obtain information about your computer & how you use our website and online services by using ‘cookies’.
Cookies enable us to:
We may set the following types of cookie:
These cookies may be ‘session’ or ‘persistent’.
Cookies may be set by us (known as ‘first party’ cookies) or, where necessary, by third party companies (known as ‘third party’ cookies).
The examples below are cookies that may be set via this website:
Purpose: Used for security purposes to mitigate Cross-Site Request Forgery (CSRF) attacks
Type: Security, First Party
Purpose: Google Analytics tracking code to enable us to monitor statistical usage data
Type: Performance, Third Party
Purpose: Records the response to the cookie notice displayed on the website
Type: Functional, Third Party
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: www.aboutcookies.org or www.allaboutcookies.org
To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout
We may share your personal information between our brands (‘Hallnet’ and ‘Active Housing’) and with these types of organisations:
Please note: We will not provide your personal information to other organisations for marketing purposes.
The personal information that we collect from you, or you provide to us, may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") only if necessary to:
In such cases, we take reasonable steps to choose established companies in countries with privacy laws recognised as ensuring an adequate level of protection or established companies that employ measures deemed to give similar protection, such as the EU-US Privacy Shield framework.
Once we hold your personal information, you have the right to:
Remember that if you withdraw your consent we may not be able to provide you with our services.
Automated Decision Making
In certain cases under data protection law you have the right to request that your personal information isn’t used to make automated decisions, instead requesting human intervention. At this time we don’t make any automated decisions based on your personal information.
You may exercise your rights under this policy by writing to us (see ‘How to contact us’).
Have any questions or feedback?
This privacy notice was drafted with brevity and clarity in mind. However, we are happy to provide any additional information or explanation as needed. You may ask questions or provide feedback on this policy or our approach to data protection either by writing to us or by emailing firstname.lastname@example.org.
Have a complaint?
If you wish to make a complaint about the way we have processed your personal information, please write to us. You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office. For more see https://ico.org.uk
Need to write to us?
You can write to us at the address below:
Data Protection Officer
Active Housing / Hallnet Ltd
Lowton Business Park,
Our website or other online content may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites are operated by third parties responsible for processing personal data in accordance with their own privacy policies. We would advise that you check any such policies before you submit any personal information through these websites.
We keep our privacy notice under regular review. This privacy notice was last updated in May 2018.
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