Latest News

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Our Latest Posts

Keep up-to-date with our latest projects, housing news, technology innovations and events. Keep an eye out for our 'guest posts' by industry and housing experts.

30th November 2023

Streamlining Tenant Repair Requests for a Stress-Free Christmas

As the festive season approaches, the importance of efficient and streamlined repair request processes for tenants becomes increasingly evident.

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25th October 2023

Embracing Carbon-Zero Housing: Pros and Cons for Residents and Housing Associations

Governments worldwide are taking ambitious steps to combat the environmental crisis, and one significant aspect of this effort is transitioning to carbon-zero housing.

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18th September 2023

What the Four Million Homes campaign means for social housing residents

A transformative campaign called “Four Million Homes” has been launched by the British Government. But what does it mean for social housing residents?

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22nd August 2023

Fixing social housing complaints – the long battle

Dragged out complaint procedures have affected residents for years, but a recent government campaign shed light on how residents can resolve any challenges they face.

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12th May 2023

Is resident digital self-service reverting back to a ‘tick box’ service?

Digital self-service solutions that offer less functionality and flexibility are negatively impacting end-users and moving the sector backwards.

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5th May 2023

Active Housing and Fast Lean Smart collaborate to optimise the responsive repairs process for landlords

Active Housing have collaborated with Fast Lean Smart (FLS) to optimise repairs and maintenance for landlords.

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16th March 2023

Active Housing at the Housing Technology Conference 2023

Active Housing recently attended the Housing Technology Conference 2023, the leading and longest-running IT conference in the housing sector.

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22nd February 2023

The impact of damp and mould on the social housing sector

Damp and mould has had far-reaching impacts on the social housing sector and continues to cause harm for residents.

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17th February 2023

What is ChatGPT and how can it be utilised in social housing?

ChatGPT is utilising the latest AI technology to empower organisations worldwide, and it can even be used in social housing.

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13th February 2023

Active Housing reinforces security with the Cyber Essentials Plus certification

Active Housing have been awarded the Cyber Essentials Plus certification after government-verification and passing their assessment first time.

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7th December 2022

Launches Galore in Q4

Active Housing could give NASA a run for their money with all the exciting launches that we've done in Q4 of 2022. Here's what we've been up to...

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25th November 2022

Active Housing User Groups are a big hit with clients

Beyond the opportunity to see our customers face-to-face, our user groups give us the means to present our exciting innovations, listen to constructive feedback, and learn more about what the market needs at that time.

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6th October 2022

Maintenance requests - The critical role of housing officers and field workers in ensuring safe homes for residents

Cold weather traditionally brings a flurry of easy-to-fix issues as well as the more challenging issues like damp and mould. Enhanced by the Cost of Living crisis, here's what you need to do to prepare your staff and support your customers this winter.

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8th September 2022

If you build it, will they come?

You may think that the most challenging part of managing a resident portal is securing the initial funds. Actually, it's the launch...

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16th June 2022

Repairs - time to get your house in order?

This blog explores the different challenges facing repairs teams in 2022, including the ever demanding focus around maximising first-time fix rates.

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14th June 2022

BAU: What’s that all about?

As a sector there are two important questions we need to ask. This blog explores BAU and its misconceptions.

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6th May 2022

Pimp my portal! Enhancing your current customer portal

Simon Wilkes explores how organisations can enhance their current customer portals.

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11th January 2022

Avoid a winter of discontent… How will you manage a surge in maintenance requests?

Stephen Samosa explains the importance of implementing digital repairs systems, improving first-time fix rates, enabling tenants & landlords to set & reschedule appointments, and preventative portal maintenance.

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24th November 2021

Customer Portals: Walk before you can run!

Simon Wilkes explains the common mistakes that organisations in the social housing sector make of running before walking when making customer portals.

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5th November 2021

Enough with the "new normal"

We look at what the next 12-18 months are likely to bring for social landlords and how digital has a powerful role in overcoming some of those challenges.

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2nd September 2021

Active Housing exhibiting at Housing 2021

We're attending the Housing 2021 event, live and in person this year!

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13th July 2021

Using video to promote your customer portal

We're harnessing the power of video to help our clients promote their new customer portal.

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11th June 2021

Active Housing judges at the 'Be Your Own Boss' event

We enjoyed being a 'cuddly dragon' at the 'Be Your Own Boss Event' with Phoenix Community Housing, Metropolitan Thames Valley and EnterpriseCUBE.

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28th April 2021

Active Housing gains FLS Approved Partner Status

We are delighted to announce that Active Housing and FLS have agreed a reciprocal approved partnership status.

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23rd March 2021

Grand Union Housing Group launch with the Active Portal

On 1st March, Grand Union launched their brand new customer portal, featuring several products from the Active Housing product suite.

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10th March 2021

Donating £1010 to the White Chapel Centre for the #2020in2020 challenge

This year we donated £1010 to the White Chapel Centre after our staff completed the #2020in2020 challenge.

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9th FEBRUARY 2021

Thrive Homes reaches 1000 users on the myThrive portal

Thrive Homes reached their first 1000 users on their new portal along with some excellent feedback from their 1000th customer.

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28th JANUARY 2021

Introducing our new Head of Projects

Meet our latest employee and new Head of Projects, Sharon Britton.

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26th NOVEMBER 2020

How Guinness are benefiting from the new Active Diagnostics 'Best Slot' feature

Guinness homes started using the new 'Best Slots' feature in Active Diagnostics and have already acheieved amazing results in 1 week.

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21ST OCTOBER 2020

Thrive Homes launches with customer portal and self service repairs

Thrive Homes launched with their brand new customer portal and self services repairs after 1 week of beta testing.

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15TH OCTOBER 2020

EU Directive on Accessibility by BrowseAloud

Guest post from BrowseAloud on the how, what where and why of the EU Web Accessibility Directive.

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19TH AUGUST 2020

How lockdown has accelerated the digital age for the elderly

The lasting impact that lockdown has had for the elderly and using digital technologies.

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1ST AUGUST 2020

Radian Group go live with Active Housing’s digital ‘self-service’ suite during global pandemic

Delivered in just 67 days, one of our quickest portal project deliveries to date.

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16TH JULY 2020

'Delivered in Lockdown'

What we have achieved during a global pandemic written by our Head of Sales and Marketing.

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4TH JUNE 2020

Maintaining productivity and socialising whilst working from home

What we're doing to help maintain productivity and social aspects whilst working from home.

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22ND MAY 2020

Creating value amid COVID-19

What we're doing to help our clients in the wake of COVID 19.

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