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Products & Services

Products and Services

Explore our award-winning product and service offerings across the Active Housing brand.

Tenant Self-Service & Digital Channel Shift.

The Active Housing brand range brings sector-leading products and services to social landlords across the UK. Choose individual items from the range to enhance your existing online customer offering, or combine multiple items to create new self-service offerings for tenants.

TENANT PORTAL

Active Portal

Active Portal is a self-service resident portal brimming with features and integration options, designed to help tenants manage vital aspects of their tenancy. 

Fully Integrated
Fully Integrated

Existing integration with the sector’s most common systems means that Active Portal can provide customers with real time information and true end-to-end self-service processes.

Powerful CMS
Powerful CMS

Built on one of the World’s most powerful CMS, Active Portal offers landlords a secure and flexible solution.

More about Active Portal
REPAIRS REPORTING

Active Diagnostics

Active Diagnostics is an award winning range of repairs self-service SaaS products providing customers with an easy-to-use online service, to ensure any property issues are resolved quickly and efficiently.

Repair Reporting
Repair Reporting

The core repairs diagnostics tool, Active Diagnostics, allows customers to diagnose property issues and schedule an appointment quickly and easily, in under 99 seconds on average.

Appointment Management
Appointment Management

The Track & Amend optional module provides customers with complete visibility of upcoming and historical appointments.  

More about Active Diagnostics
TENANCY APPLICATIONS

Active Onboarding

The Active Onboarding tool allows landlords to handle the tenant onboarding process. This includes features for managing property offers and tenancy applications, as well as digital signature capabilities, and more.

Property Offers
Property Offers

Our clear and intuitive interface allows potential tenants to view, accept or decline property offers at the click of a button.

Application Dashboard
Application Dashboard

Our excellent application dashboard guides potential tenants through the application process in simple, bite-size steps.

More about Active Onboarding
TENANCY REQUESTS

Active Requests

Active Requests is an automated service request tool, providing tenants with one facility for any tenancy permission requests, information or service eligability checks. 

Request types
Request types

Pets, property renovations, medical adaptations, satallite dishes, lodgers, parking spaces, service eligability (eg RTB) and much more. 

Powerful rule configurator
Powerful rule configurator

Self-configure request rules, diagnotic questions and request outcomes via the powerful adminstration facility.

More about Active Requests
EVENTS & VOLUNTEERING

Active Community

Active Community is an online community hub designed to connect individuals and organisations in a given local area, with a view to promoting well-being and social cohesion.

Events and Volunteering
Events and Volunteering

With Active Community individuals and organisations can post any regular group meetings, events, or volunteering opportunities that locals may be interested in.

Inclusivity
Inclusivity

Active Community allows anyone to see what is going on in their local area, as well as sign up to events and apply for volunteering opportunities.

More about Active Community
USER EXPERIENCE

UX Consultancy & Reviews

Our UX consultancy and reviews are designed to help you save time and money, as well as improve your digital offering by providing the best user experience for your customers.

Knowledge and experience
Knowledge and experience

With a dedicated UX team using the latest research in User Experience, as well as a wealth of experience in the social housing sector, you're in good hands.

Designed for your customers
Designed for your customers

We will work closely with you and your tenants to build a product that is fit for purpose, and exactly what your tenants want and need.

More about Consultancy & Reviews
CONSULTANCY

Project Consultancy

Starting from before you go out to tender, ranging right through to an existing product, we provide consultancy around your digital self service offerings. We cover anything from handling third party suppliers to improving your customer service.

Lessons learned
Lessons learned

We'll share our lessons learned through implementing multiple digital self service projects in social housing, to ensure a smooth implementation, saving you time and money.

Customer service
Customer service

From the help of our dedicated UX team as well as our Channel Shift specialist, we'll provide you with the support to make your digital customer service second to none.

More about Project Consultancy
BUSINESS

Feasibility Studies

Want to know if your project is feasible? We'll help you discover the risks, limitations and possibilities of your prospective digital projects so that you can deliver on time and in budget.

3rd Party Systems
3rd Party Systems

Gain a full review of your third party systems so that you can understand the integration work that will be required from your service providers.

Process Review
Process Review

We'll take a look at your organisational processes and how they could be changed or adapted to support your digital offering.

More about Feasibility Studies
DEVELOPMENT

Custom Web Development

With 2 decades of experience in custom system integration and developing bespoke software applications, we're on hand to help bring your next innovative idea to life.

Bespoke Solutions
Bespoke Solutions

There are certain scenarios where bespoke solutions are required to solve an issue or provide an organisation with specific requirements or greater flexibility. Here at Active Housing we are confident we can turn your vision into reality.

System Integration
System Integration

Having spent over 20 years integrating with 3rd party systems and having already integrated with the majority of systems used in social housing, we can assist with even the most complex integration requirements.

More about Custom Development
PARTNERS

Partner Services

To complement and enhance our offerings, Active Housing works with trusted third-party suppliers to bring you a range of additional social housing services.

Quality Solutions
Quality Solutions

We carefully vet solutions offered by partners to ensure that they meet the stringent standards implemented across the Active Housing brand.

Seamless Integrations
Seamless Integrations

Our chosen partner products and services integrate seamlessly with the Active Housing product range, ensuring that the online experience for clients and tenants is simply flawless.

More about Partner Services
TESTIMONIAL

What Our Customers Say

Trusted by some of the biggest housing associations in the UK.

Contact Us

We endeavour to answer all enquiries within 24 hours on business days.

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