Products & Services
Products and Services
Explore our award-winning product and service offerings across the Active Housing brand.
Explore our award-winning product and service offerings across the Active Housing brand.
The Active Housing brand range brings sector-leading products and services to social landlords across the UK. Choose individual items from the range to enhance your existing online customer offering, or combine multiple items to create new self-service offerings for tenants.
Active Portal is a self-service resident portal brimming with features and integration options, designed to help tenants manage vital aspects of their tenancy.
Existing integration with the sector’s most common systems means that Active Portal can provide customers with real time information and true end-to-end self-service processes.
Built on one of the World’s most powerful CMS, Active Portal offers landlords a secure and flexible solution.
Active Diagnostics is an award winning range of repairs self-service SaaS products providing customers with an easy-to-use online service, to ensure any property issues are resolved quickly and efficiently.
The core repairs diagnostics tool, Active Diagnostics, allows customers to diagnose property issues and schedule an appointment quickly and easily, in under 99 seconds on average.
The Track & Amend optional module provides customers with complete visibility of upcoming and historical appointments.
The Active Onboarding tool allows landlords to handle the tenant onboarding process. This includes features for managing property offers and tenancy applications, as well as digital signature capabilities, and more.
Our clear and intuitive interface allows potential tenants to view, accept or decline property offers at the click of a button.
Our excellent application dashboard guides potential tenants through the application process in simple, bite-size steps.
Active Requests is an automated service request tool, providing tenants with one facility for any tenancy permission requests, information or service eligability checks.
Pets, property renovations, medical adaptations, satallite dishes, lodgers, parking spaces, service eligability (eg RTB) and much more.
Self-configure request rules, diagnotic questions and request outcomes via the powerful adminstration facility.
Our UX consultancy and reviews are designed to help you save time and money, as well as improve your digital offering by providing the best user experience for your customers.
With a dedicated UX team using the latest research in User Experience, as well as a wealth of experience in the social housing sector, you're in good hands.
We will work closely with you and your tenants to build a product that is fit for purpose, and exactly what your tenants want and need.
Starting from before you go out to tender, ranging right through to an existing product, we provide consultancy around your digital self service offerings. We cover anything from handling third party suppliers to improving your customer service.
We'll share our lessons learned through implementing multiple digital self service projects in social housing, to ensure a smooth implementation, saving you time and money.
From the help of our dedicated UX team as well as our Channel Shift specialist, we'll provide you with the support to make your digital customer service second to none.
Want to know if your project is feasible? We'll help you discover the risks, limitations and possibilities of your prospective digital projects so that you can deliver on time and in budget.
Gain a full review of your third party systems so that you can understand the integration work that will be required from your service providers.
We'll take a look at your organisational processes and how they could be changed or adapted to support your digital offering.
With 2 decades of experience in custom system integration and developing bespoke software applications, we're on hand to help bring your next innovative idea to life.
There are certain scenarios where bespoke solutions are required to solve an issue or provide an organisation with specific requirements or greater flexibility. Here at Active Housing we are confident we can turn your vision into reality.
Having spent over 20 years integrating with 3rd party systems and having already integrated with the majority of systems used in social housing, we can assist with even the most complex integration requirements.
To complement and enhance our offerings, Active Housing works with trusted third-party suppliers to bring you a range of additional social housing services.
We carefully vet solutions offered by partners to ensure that they meet the stringent standards implemented across the Active Housing brand.
Our chosen partner products and services integrate seamlessly with the Active Housing product range, ensuring that the online experience for clients and tenants is simply flawless.
Trusted by some of the biggest housing associations in the UK.
We endeavour to answer all enquiries within 24 hours on business days.