Products & Services
Products and Services
Explore our award-winning product and service offerings across the Active Housing brand.
Existing integration with the sector’s most common systems means that Active Portal can provide customers with real time information and true end-to-end self-service processes.
Built on one of the World’s most powerful CMS, Active Portal offers landlords a secure and flexible solution.
The core repairs diagnostics tool, Active Diagnostics, allows customers to diagnose property issues and schedule an appointment quickly and easily, in under 99 seconds on average.
The Track & Amend optional module provides customers with complete visibility of upcoming and historical appointments.
Our clear and intuitive interface allows potential tenants to view, accept or decline property offers at the click of a button.
Our excellent application dashboard guides potential tenants through the application process in simple, bite-size steps.
Pets, property renovations, medical adaptations, satallite dishes, lodgers, parking spaces, service eligability (eg RTB) and much more.
Self-configure request rules, diagnotic questions and request outcomes via the powerful adminstration facility.
With a dedicated UX team using the latest research in User Experience, as well as a wealth of experience in the social housing sector, you're in good hands.
We will work closely with you and your tenants to build a product that is fit for purpose, and exactly what your tenants want and need.
We'll share our lessons learned through implementing multiple digital self service projects in social housing, to ensure a smooth implementation, saving you time and money.
From the help of our dedicated UX team as well as our Channel Shift specialist, we'll provide you with the support to make your digital customer service second to none.
Gain a full review of your third party systems so that you can understand the integration work that will be required from your service providers.
We'll take a look at your organisational processes and how they could be changed or adapted to support your digital offering.
There are certain scenarios where bespoke solutions are required to solve an issue or provide an organisation with specific requirements or greater flexibility. Here at Active Housing we are confident we can turn your vision into reality.
Having spent over 20 years integrating with 3rd party systems and having already integrated with the majority of systems used in social housing, we can assist with even the most complex integration requirements.
We carefully vet solutions offered by partners to ensure that they meet the stringent standards implemented across the Active Housing brand.
Our chosen partner products and services integrate seamlessly with the Active Housing product range, ensuring that the online experience for clients and tenants is simply flawless.
