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Radian Group go live with Active Housing’s digital ‘self-service’ suite during global pandemic

Radian Group go live with Active Housing’s digital ‘self-service’ suite during global pandemic

Description
The Radian Group implement the Active Portal customer portal in under 3 months during a global pandemic.

Published
1st August 2020

Author
Nicole Lummis

Last year the Radian Group and Yarlington Housing Group (two housing associations based in the South West of England), formed a partnership so that together they could deliver an even better service to their 79,000 customers.

In this time, the two organisations began working with us to build and deliver Radian’s brand new customer portal, ‘MyRadian’, which will also be adopted by Yarlington customers later down the line. The new portal offers Radian customers the majority of features that the highly successful MyYarlington portal offers.

 

Despite a global pandemic and the obstacles that caused (including all staff working from home for the first time), the project was a huge success for both ourselves and Radian, delivering a portal with such a wide range of functionality in under 3 months. The key to the quick delivery was utilising Active Housing's flexible product suite and both organisations showing full commitment to getting the solution live during challenging times. Communication was also vital to the project delivery. An Agile approach ensured that both parties project teams were in daily contact and sprints were released for testing fortnighly ensuring Radian had full visability of the project's progress.   

 

In the first month of launch alone, the portal received over 5000 registrations, over 40,000 logins and almost 2,000 repairs reported. We’re now looking forward to gaining feedback on the portal so that we can continually make improvements. We are also working on new and innovative functionality for Radian, including two way messaging, which will provide a new way for Radian customers to communicate with their landlord. 

 

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