The self-service tool that will enhance your online customer offering through powerful service request handling.
Instead of manually handling questions such as whether your tenant can adopt a dog, or paint a wall purple, our Active Requests tool is here to help. Easily incorporated into existing websites or portals, this premium SaaS solution has the power to handle permission requests, perform eligibility checks and fulfil information requests. Even better, it is constantly being improved upon.
Thanks to its semi and fully automated outcomes, Active Requests has the power to give customers the answers they need within seconds, reducing the strain on your back office whilst generating a clear audit trail for tenants and landlords alike.
Active Requests comes complete with common script which can be updated to suit the particulars of your organisation. Common request options that appear on many social housing portals involve items such as:
Although Active Requests can function without being integrated into another platform, there are several integration options that you can make the most of upon request.
For example, our system allows clients to leverage the data stored in back-office systems to impact request outcomes. Boost customer relationship management (CRM) by creating data entries for some or all requests, thereby producing clear audit trails.
Active Requests can easily be used across tablet, desktop and smartphone devices thanks to the help of responsive design techniques.
Tenants can easily select the correct appointment or ‘request’ option, thanks to our interactive request locator and easy-to-use keyword filter.
To ensure that requests are handled quickly and efficiently, Active Requests allows landlords to present tenants with relevant questions in order to shape outcomes.
Active Requests provides instant request outcomes for tenants, making the online service just as good as the call centre option. Outcomes may include a simple ‘request approved’ or ‘request declined’ or, for more complex cases, ‘request pending’ or ‘information only’.
Provides tenants with instant access to their recent and historical request outcomes in a single interface. Tenants will also receive automated notifications if an update is made to their request, ensuring that they stay up to date at all times.
The Active Request administration panel allows staff to monitor all requests and relevant outcomes, as well as update outcome statuses for those which are still pending.
Remain in complete control of your tenant request tool by configuring categories, questions for tenants, content, business rules and much more.
Harness the power of tenant data to optimise business rules surrounding requests and ensure that outcomes are fair for both your organisation and your customers.
Configure Active Diagnostics to create customer relationship management (CRM) cases based on request outcomes. Doing so may start a proccess or create a task to handle pending requests.