The tenant 'self-service' portal that your customers will love.
The Active Portal solution is an off-the-shelf solution which can also be made bespoke. Designed and developed with social landlords and their tenants to incorporate a wide range of features, with the added flexibility to customise the solution for your organisation’s needs through the use of its powerful CMS and / or custom development.
We'll work with you to identify the services & features that will be made available in your implementation.
Developed with third-party system integration as a priority, Active Portal can be easily integrated with the vast majority of Housing Management Systems (HMS), Customer Relationship Management (CRM) systems, Electronic Document Management Systems (EDMS) and payment and scheduling systems.
Allow customers to register for an online portal account without any back office intervention, with the added security of multi-factor authentication (MFA).
For those customers with multiple tenancies, such as those with garages, Active portal provides customers with the ability to manage all their tenancies from one account.
Active Portal supports customisable and targeted alerts and notifications, which can be generated by predetermined logic or ad-hoc custom notifications.
Allow tenants and staff members to diagnose property issues and schedule repair appointments, taking on average only 99 seconds.
Leveraging existing integration with the commonly utilised payment providers, Active Portal provides tenants with the ability to make rent & ad-hoc payments and set up DDs.
Through real-time integration, Active Portal provides tenants with a 360 view of their tenancy financials, including charge breakdown, sub-accounts and a statement facility.
Allow tenants to report anti-social behaviour (ASB), capturing all of the information required for an investigation whilst providing a facility for tenants to monitor and update open cases.
Tenancy Agreements, Certificates, Inspections, etc. Documents provide great transparency and visibility. Active Portal has existing integration with many EDMS to provide a categoried documents repository for customers.
Active Portal provides customers with a powerful two way messaging facility with customisable forms, to enhance the tenant - landlord communication and relationship.
The Active Portal solution has existing integration with the majority of HMS and / or CRM systems to allow customers to raise cases, with the added functionality to manage & respond to open cases.
Built on one of the World’s most trusted Content Management Systems (CMS), Active Portal provides the perfect blend of flexibility, scalability and security.
Active Portal supports many more features such as; permission requests, privacy opt-ins, household management, personal information management, SAR requests, livechat / chatbot support and much more.
With almost 25 years of experience in custom development and system integration, we're an ideal choice when it comes to creating innovative portal features and options specifically for your organisation.