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Tenant Portals

Active Portal

The tenant 'self-service' portal that your customers will love.

Stylish, Easy-to-Use, Fully Integrated, Flexible

Specially developed for use within the social housing sector, Active Portal is a self-service customer portal brimming with features designed to help tenants manage vital aspects of their tenancy. Built on one of the world’s most powerful content management systems (CMS), Active Portal offers social landlords the secure, cutting-edge technology to provide the very best service possible to their tenants.

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FRAMEWORK

Our 'out-of-the-box' solution

The Active Portal solution is an off-the-shelf solution which can also be made bespoke. Designed and developed with social landlords and their tenants to incorporate a wide range of features, with the added flexibility to customise the solution for your organisation’s needs through the use of its powerful CMS and / or custom development. 

We'll work with you to identify the services & features that will be made available in your implementation.

Key features
INTEGRATION

Fully Integrated Solution

Developed with third-party system integration as a priority, Active Portal can be easily integrated with the vast majority of Housing Management Systems (HMS), Customer Relationship Management (CRM) systems, Electronic Document Management Systems (EDMS) and payment and scheduling systems.

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Key features

Self-registration
Self-registration

Allow customers to register for an online portal account without any back office intervention, with the added security of multi-factor authentication (MFA).

Multi tenancy support
Multi tenancy support

For those customers with multiple tenancies, such as those with garages, Active portal provides customers with the ability to manage all their tenancies from one account.

Alerts & notifications
Alerts & notifications

Active Portal supports customisable and targeted alerts and notifications, which can be generated by predetermined logic or ad-hoc custom notifications.

Repairs management & reporting
Repairs management & reporting

Through real time integration, Active Portal provides tenants with a view of all their tenancy financials including charge breakdown, sub accounts and a statement facility.

Payments
Payments

Leveraging existing integration with the commonly utilised payment providers, Active Portal provides tenants with the ability to make rent & ad-hoc payments and set up DDs. 

Account Information
Account Information

Through real time integration, Active Portal provides tenants with a 360 view of their tenancy finanials, including charge breakdown, sub accounts and a statement facility. 

ASB reporting & management
ASB reporting & management

Allow tenants to report anti-social behaviour (ASB), capturing all of the information required for an investigation whilst providing a facility for tenants to monitor and update open cases.

Documents
Documents

Tenancy Agreements, Certificates, Inspections, etc. Documents provide great transparency and visibility. Active Portal has existing integration with many EDMS to provide a categoried documents repository for customers. 

Two way messaging
Two way messaging

Active Portal provides customers with a powerful two way messaging facility with customisable forms, to enhance the tenant - landlord communication and relationship.

Case management
Case management

The Active Portal solution has existing integration with the majority of HMS and / or CRM systems to allow customers to raise cases, with the added functionality to manage & respond to open cases.

Content management
Content management

Built on one of the World’s most trusted Content Management Systems (CMS), Active Portal provides the perfect blend of flexibility, scalability and security.

Much, much, more
Much, much, more

Active Portal supports many more features such as; permission requests, privacy opt-ins, household management, personal information management, SAR requests, livechat / chatbox support and much more.

JUST FOR YOU

Want a more bespoke solution?

With almost 25 years of experience in custom development and system integration, we're an ideal choice when it comes to creating innovative portal features and options specifically for your organisation.

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