Skip to main content

Repairs Diagnostics

Active Diagnostics

The benchmark for self-service repair diagnostics and appointment management tools.

Our Award-Winning Repairs Product Range

Active Housing’s award-winning software as a service (SaaS) product range delivers everything social housing tenants and staff need to report property problems and manage repair and maintenance appointments. Developed in conjunction with social landlords and contractors from across the UK, our Active Diagnostics products range includes all of the tools you need to offer tenants an unbeatable self-service experience.

Contact Us
SIMPLISTIC

Simple Problem Diagnostics and Appointment Selection

Active Diagnostics, our core SaaS diagnostics product, allows tenants and staff members to diagnose property issues and schedule repair appointments, taking on average only 99 seconds. Initially developed with the help of a digitally savvy housing association, Active Diagnostics has quickly become recognised as the social housing sector’s most comprehensive and feature-rich repairs diagnostic tool.

Clients who adopt Active Diagnostics can rest assured of its integration with the most common HMS, CRM and Scheduling systems, offering users an end-to-end process that updates back-office systems in real-time.

TRACK AND AMEND MODULE

Appointment Management Has Never Been Easier

The optional ‘Track and Amend’ module available within Active Diagnostics provides tenants with all of the information they need to successfully manage any upcoming repair appointments, as well as allowing them to provide feedback on previous visits from operatives.

Customers will also feel empowered by our cancelling and rescheduling appointments functionality, allowing them to rearrange their commitments without intervention from their landlord (subject to a HA’s business rules).

An Award-Winning Product
An Award-Winning Product

Active Diagnostics was voted the Best App / Online tool at the Housing Excellence Awards.

Integration Options
Integration Options

We possess all the requisite skills and experience to build a diagnostic tool that fits seamlessly into your online infrastructure.

Embed or Standalone Options
Embed or Standalone Options

Embed a diagnostic tool into your existing website / portal or launch it completely separately. The choice is yours.

Advice and Support
Advice and Support

We will provide you with all of the support you need to make Active Diagnostics a success, including relevant consultation, integration, and training sessions, long-term maintenance help, support and aftercare.

Key features

Repairs Reporting 

Responsive Design
Responsive Design

Our repairs reporting and management tools have been developed using responsive design techniques, allowing tbem to work seamlessly across all desktop, tablet and smartphone devices.

Simple Problem Selection
Simple Problem Selection

Our fully categorised and interactive repair locator and easy-to-use keyword filter help tenants to identify property issues quickly and easily. Repair diagnostics could not be any simpler.

Tailored Problem Lists
Tailored Problem Lists

Active Diagnostics uses a customer’s individual tenancy and property data to quickly ascertain which repairs they are eligible for and to tailor their diagnostic experience.

Filtering Questions
Filtering Questions

Active Diagnostics controls the route to each Schedule of Rates (SOR) code (or similar) in order to optimise accuracy. In other words, your tenant will be presented with a question or questions, and in line with their response, the SOR routing, coverage and priority may change.

Helpful Info and Self-Repair Advice
Helpful Info and Self-Repair Advice

Enforce tenant responsibility for the condition of your properties and provide useful self-repair and maintenance information as part of the diagnostic process. Our step-by-step videos help to empower customers and reduce their reliance on repair workers for simple issues.

Image and Video Upload
Image and Video Upload

Help tenants to enable your operatives by allowing them to upload images or videos of a given property issue.

Files can be optionally written to your Document Management System in order to provide a full audit trail.

Appointment Selection
Appointment Selection

Thanks to its ability to seamlessly integrate with sector-leading scheduling systems, Active Diagnostics allows tenants to select available appointments that suit them, updating the scheduler in real-time.

Call Centre Features
Call Centre Features

Our single-system housing repair locator, Active Diagnostics, allows tenants and staff to arrange repairs in real-time, with staff members able to access extra features such as employee guidance and conversational prompts.

Powerful Administration
Powerful Administration

Assume complete control of your repairs diagnostic tool with features allowing you to configure SOR codes, sort categories, set business rules, apply questions filters and much more.

Appointment Management  

View Upcoming Appointments
View Upcoming Appointments

Thanks to our intuitive interface that displays past and upcoming appointments, Active Diagnostics allows tenants to have a a full overview of their property repairs and maintenance activities.

Amend Appointments
Amend Appointments

Thanks to its ability to seamlessly integrate with sector-leading scheduling systems, Active Diagnostics allows tenants to cancel and reschedule appointments, reducing rates of no-access.

Capture feedback
Capture feedback

We understand the importance of customer satisfaction, which is why our diagnostic tools come with a special feedback feature.

Contact Us

Other products

Active Portal

Active Requests

Active Onboarding