The tenancy onboarding process helps to ensure customers ‘go digital’ from day one.
To help ensure your business requirements are met, the Active Onboarding solution has been developed to allow for organisation-specific modifications. We recognise that organisations can differ significantly in their approach to pre-tenancy processes, which is why Active Onboarding is more flexible than an SaaS solution. If you’re unsure which components of the solution will work for your business, our consultants are more than happy to offer help and advice. We’re here for you every step of the way.
To ensure ease of use, the Onboarding interface has been specially designed to emulate those of well-known property sites such as Rightmove and Zoopla. Users should find the design easy and intuitive to use.
The Active Onboarding tool features a 'property offers' section to display available properties to the prospective tenants. Depending on your requirements, properties can be directly uploaded to Active Onboarding, or they can be drawn from your back-office system thanks to special integration features. The powerful administrative functions allow landlords to set time limits for customers to accept properties, helping to ensure property vacancies are filled as quickly as possible.
Active Onboarding can be adopted as a standalone platform or be integrated into an existing customer portal with a view to supporting pre-tenancy registrations.
Provide customers with access to single or multiple property listings using an interface similar to those seen on sites such as Rightmove.
Our application dashboard makes applying for a property extra easy thanks to its bite-size, saveable input options.
Application forms can take time, and documents may need to be found. The Save and Return feature helps customers to fill out their application as thoroughly as possible, at their convenience.
To ensure property applications and offers are completed and signed off in a timely manner, administrators can set time limits for each stage of the tenant onboarding process.
Make uploading documents as easy as possible for prospective tenants completing your application process. To ensure that the correct documents are uploaded, Active Onboarding also features helpful information prompts.
To help you achieve a true end-to-end digital onboarding process, we offer digital signature tools that allow customers to agree to your terms and conditions online, rather than having to complete the process with an offline step.
If required, we can integrate Active Onboarding into your back-office systems, thus simplifying property data request processes and speeding up application times with features such as auto-fill.
With Active Onboarding, your staff can manage all tenancy applications quickly and easily with the help of accept / decline facilities, application update options and tools for requesting more information or evidence.