Digital self-service for social housing. Built for residents, trusted by social landlords.
Active Housing is a Plentific company delivering resident portals and repairs diagnostics purpose-built for housing associations, local authorities and ALMOs across the UK.
Our resident experience platform is trusted by 40+ leading social landlords and powers 1M+ properties.
Our Journey
1998
Established
2013
Entered social housing with first client.
2015
Launched Diagnostics Product
2019
Launched Portal Product
2023
Acquired by Plentific
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2025
Doubled in size
Why Active Housing
Built for social housing. Not adapted from something else.
Most resident-facing technology was designed for the private rental market and retrofitted for social landlords. Active Portal and Active Diagnostics are built from the ground up for social housing workflows — integrating with Housing Management Systems (HMS), supporting ASB reporting, Tenant Satisfaction Measures and compliance requirements including Awaab's Law.
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Every self-service transaction is a call that didn't have to happen.
Repairs account for up to 70% of inbound contact centre calls. Active Diagnostics enables residents to report issues, categorise faults and self-appoint repair slots entirely online. The result is measurable channel shift — fewer calls, lower cost per transaction, higher resident satisfaction.
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Live in weeks, not years.
Active Portal is an off-the-shelf product with a published roadmap. Social landlords go live without lengthy bespoke development. A powerful CMS lets your team manage and update portal content without technical resource.
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One platform. Two product suites.
Full coverage of the resident journey.
Enabling a full omnichannel From the offer of a new home, through years of day-to-day tenancy, to every repair report, the Active Housing platform meets residents at every moment of need.
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