Insights to help you deliver exceptional resident experiences
Explore articles, insights and best practices on resident engagement, self-service, digital communication and housing management, designed to help housing providers create more connected communities.
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Choosing a resident portal? Start with the right evaluation framework
Rising resident expectations, increasing regulatory requirements and a growing focus on service quality are all significantly impacting what good looks like when it comes to resident portals.
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What Residents Actually Demand From Your Portal (And Why You're Not Delivering It)
Discover top resident expectations for housing portals, from repair transparency to seamless integration, based on insights from the Housing Community Summit.
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Resident Self-Service Portals and Diagnostics: Why Adoption Fails and What Actually Drives It
Why do housing resident portals fail? Active Housing's Simon Wilkes and Julia Crossman break down why digital adoption stalls and what actually drives success.
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Rethinking Repair Triage
Why consistent repair diagnostics and categorisation has become one of social housing's biggest operational challenges - and how it might be resolved.
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Driving Resident Portal Adoption in Social Landlords: Practical Tips for Success After Go Live
Boost resident portal adoption with early engagement, natural touchpoints and smart nudges to improve services, ease pressure and enhance digital experience.
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What really makes a portal launch succeed and why do so many struggle to deliver adoption?
Launching a resident portal is a service transformation. Download Plentific's guide for the Top 10 Steps to ensure strong adoption, data readiness, and measurable impact.
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How the cost-of-living crisis is impacting the resident experience
Rising living costs and unresolved maintenance issues are straining renters. Discover how digital property management can improve resident experience.
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