Resource Centre
Download our eBooks, white papers and customer stories; or discover the latest market trends in our blog.
Blog
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insights
Choosing a resident portal? Start with the right evaluation framework
Rising resident expectations, increasing regulatory requirements and a growing focus on service quality are all significantly impacting what good looks like when it comes to resident portals.
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insights
What Residents Actually Demand From Your Portal (And Why You're Not Delivering It)
Discover top resident expectations for housing portals, from repair transparency to seamless integration, based on insights from the Housing Community Summit.
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insights
Resident Self-Service Portals and Diagnostics: Why Adoption Fails and What Actually Drives It
Why do housing resident portals fail? Active Housing's Simon Wilkes and Julia Crossman break down why digital adoption stalls and what actually drives success.
Ebooks
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ebooks
The Resident Portal Buyer's Guide 2026/27
A practical framework for evaluating resident portals, so you can choose one that works for your residents and your organisation.
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ebooks
Time to Act: Repair Diagnostics and Awaab's Law Phase 2
A practical guide to preparing your repair diagnostics for Awaab's Law Phase 2. It sets out what compliant triage looks like at the moment of first contact.
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ebooks
Experience is Everything: Resident satisfaction and wellbeing.
Explore how technology helps housing providers improve resident satisfaction, strengthen relationships and deliver more efficient, cost-effective services.
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