Resource Centre
Download our eBooks, white papers and customer stories; or discover the latest market trends in our blog.
Blog
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insights
Resident Self-Service Portals and Diagnostics: Why Adoption Fails and What Actually Drives It
Why do housing resident portals fail? Active Housing's Simon Wilkes and Julia Crossman break down why digital adoption stalls and what actually drives success.
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insights
Rethinking Repair Triage
Why consistent repair diagnostics and categorisation has become one of social housing's biggest operational challenges - and how it might be resolved.
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insights
Driving Resident Portal Adoption in Social Landlords: Practical Tips for Success After Go Live
Boost resident portal adoption with early engagement, natural touchpoints and smart nudges to improve services, ease pressure and enhance digital experience.
Ebooks
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ebooks
Time to Act: Repair Diagnostics and Awaab's Law Phase 2
A practical guide to preparing your repair diagnostics for Awaab's Law Phase 2. It sets out what compliant triage looks like at the moment of first contact.
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ebooks
Experience is Everything: Resident satisfaction and wellbeing.
Explore how technology helps housing providers improve resident satisfaction, strengthen relationships and deliver more efficient, cost-effective services.
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ebooks
Top 10 Steps to Successfully Launch a Resident Portal
A practical guide to launching a resident portal that delivers real outcomes, not just new technology. It outlines ten essential steps to improve adoption, streamline services, and build long-term resident trust.
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