The sector-leading online Diagnostics tool
Empower residents to report repairs at their convenience, helping you deliver faster, smarter service. Our intuitive, device-friendly self-service repair diagnostics tool makes it easy for both residents and call centre teams to diagnose and report issues. A powerful admin editor gives system administrators full control and flexibility.
:format(avif))
Built for Landlords & Residents
Designed and developed with social landlords, contractors and residents
Seamless Integration
Proven integration with the most common HMS, CRM and Scheduling Solutions
Empowered Residents
Provide a 24/7 service to raise property issues.
How it works
Active Diagnostics is the award-winning repairs diagnostic tool that lets residents and staff identify a property issue, log a formal repair and book a slot in under 99 seconds. Built for social housing, configurable to your organisation, as part of your Portal or standalone.
:format(avif))
Guided issue diagnosis in under 99 seconds
A categorised, image-led repair tool and keyword filter help residents pinpoint the issue quickly. Filtering questions route each report to the correct Schedule of Rates (SOR) code with the right priority and coverage.
Tailored to each resident's tenancy and property
Tenancy type, property type and eligibility rules shape what each resident sees, so they're only offered the repairs they're entitled to. Self-fix videos and helpful info are surfaced online to reinforce resident responsibility and reduce avoidable call-outs.
Self-appointing with real-time scheduler integration
Residents choose an appointment slot that suits them, with availability pulled live from your scheduling system. Image and video upload, AI-assisted issue descriptions and duplicate job gating give operatives everything they need for a higher first-time fix rate.
Track & Amend keeps residents in control after booking
An optional module within Active Diagnostics lets residents view, reschedule or cancel upcoming appointments, add extra information or images, and leave feedback after a completed visit. Less inbound call volume, more transparency.
Standalone or fully integrated with your existing systems
Active Diagnostics can be embedded as a module in your existing website or portal, or deployed as part of Active Portal. Either way, it integrates in real time with the major HMS, CRM and scheduling systems used by social landlords.
How it works
Active Diagnostics is the award-winning repairs diagnostic tool that lets residents and staff identify a property issue, log a formal repair and book a slot in under 99 seconds. Built for social housing, configurable to your organisation, as part of your Portal or standalone.
:format(avif))
:format(avif))
:format(avif))
:format(avif))
Everything you need from a Repairs Diagnostics tool.
Responsive Design
The Active Housing Diagnostics solution has been developed using responsive design techniques, allowing an optional user experience across desktop, tablet and smartphone devices.
Simple Problem Selection
The fully categorised, image led repair tool and easy-to-use keyword filter help users to identify property issues quickly and easily. Repair diagnostics could not be any simpler.
Tailored Problem Lists
The Active Housing Diagnostics solution uses a resident's tenancy and property data to quickly ascertain which repairs they are eligible for and to tailor their diagnostic experience.
Filtering Questions
The Active Housing Diagnostics solution controls the route to each Schedule of Rates (SOR) code (or similar) in order to optimise accuracy. In other words, your users will be presented with a question or questions, and in line with their response, the SOR routing, coverage and priority may change.
Helpful Info and Self-Repair Advice
Enforce resident responsibility for the condition of your properties and provide useful self-repair and maintenance information as part of the diagnostic process. Our step-by-step videos help to empower residents and reduce their reliance on repair workers for simple issues.
Property Issue Description (AI Assisted)
Allow residents and staff to add more about the property issue. Our AI assistant is on hand to help users write the best possible description to ensure an accurate diagnosis.
Image and Video Upload
Help residents to enable your operatives by allowing them to upload images or videos of a given property issue.
Appointment Selection
Thanks to its ability to seamlessly integrate with sector-leading scheduling systems, the Active Housing Diagnostics solution allows tenants to select available appointments that suit them, updating the scheduler in real-time.
Powerful Administration
Assume complete control of your repairs diagnostic tool with features allowing you to configure SOR codes, sort categories, set business rules, apply questions filters and much more.
Much, much, more
The Active Housing Repairs Diagnostics Solution supports many more features such as; Duplicate Job Detection, Facial blurring in photos, Alerts & Banners, Estimation Questions and much more.
"We couldn’t have done any of this without you – and we really didn’t understand until quite recently how instrumental you would be to the success of the integration programme – having to get involved in pretty much every single project! Thank you for leaping the challenge (and our call for resource!!!)."
Paula Steel
Director of Integration and Transformation
Southern Housing
Book a meeting
Discover how Active Diagnostics helps leading social landlords transform repairs reporting and lift first-time fix rates.
Let residents log a repair and book a slot in under 99 seconds- Lift first-time fix rates with accurate, SOR-routed diagnostics
- Cut inbound repairs calls and free your contact centre
- Capture the data you need for TSM and Awaab's Law compliance
Frequently Asked Questions
Everything you need to know about Active Diagnostics — from how it improves first-time fix rates to Awaab's Law compliance and appointment management.
:format(avif))