The Resident Portal Buyer's Guide 2026/27
A practical framework for evaluating resident portals, so you can choose one that works for your residents and your organisation.
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Resident expectations are rising, and regulation is placing greater emphasis on communication, transparency and service quality. Choosing the right resident portal has never been more important.
Residents bring expectations shaped by their banks, retailers and other digital services. They want convenient access to information, greater control over transactions and visibility of what happens after they make a request. Housing providers, meanwhile, need a portal that fits their processes, integrates with their systems and can be maintained reliably over time.
A portal that performs well for one audience may not meet the needs of the other. This guide gives you a structured way to evaluate both.
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What the guide covers
How to assess a resident portal against four key drivers of technology adoption: Ease of Use, Usefulness, Trust and Support.
What each driver means from two perspectives: the residents who use the portal and the housing providers delivering services through it.
Why integration is a core capability, as a single resident interaction can rely on housing management, CRM, repairs and scheduling, payments and document management systems.
A practical set of buying criteria for assessing the technology, the services it enables and the supplier behind it.
Download the guide to make a more informed resident portal buying decision.
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