Time to Act: Repair Diagnostics and Awaab’s Law Phase 2
A practical guide to preparing your repair diagnostics for Awaab's Law Phase 2. It sets out what compliant triage looks like at the moment of first contact, and what a modern system needs to deliver to get it right.
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Getting a repair right starts long before a contractor arrives. It starts at the moment a resident first reports a problem.
From October 2026, Awaab's Law Phase 2 brings a far wider range of hazards into scope, all under the same tight statutory timescales. The evidence from Phase 1 is clear: compliance succeeds or fails at first contact, not in the response that follows.
This guide sets out what a modern repair diagnostics system needs to deliver to meet that moment consistently, categorise hazards accurately, and give housing providers the audit trail Awaab's Law demands.
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What the guide covers
How regulatory and Ombudsman data expose the sector's weakest point: triage at the moment a repair is first reported
What Awaab's Law Phase 2 means for hazard categorisation, evidential capture and audit trails
The six capabilities a repair diagnostics system needs to deliver to stay compliant as the scope of the legislation grows
Download the guide to get ahead of Phase 2 before the clock starts running.
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